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About Us

G5Mart Marketplace is a one stop online shopping mall where you can sell and/or buy with trust and ease across the globe.

G5Mart offers comprehensive e-commerce solutions to individuals, small and medium-sized businesses, organizations and corporations to own their online store and be successful in international e-commerce.

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Buyer Proection
G5Mart e-Wallet
 
G5Mart Buyer Protection Covers Your Orders  

Escrow Account on any order you place

Upon successful payment on any order (tangible items) you place on G5Mart, G5Mart safely holds your money in an escrow account until you confirm successful order delivery and that all items were received as described by the vendor on the purchase date. If you are satisfied with your order, you will then authorize G5Mart to release your payment to the vendor. Until then, the vendor will not get paid, even if he/she does not offer returns.

Eligibility

Buyers have up to 45 days of shipping date to be eligible for G5Mart Buyer Protection on tangible items.

Easy Refund and Dispute Policy

If you are not satisfied with an order, you can open a dispute against that order within your G5Mart buyer account using our user-friendly dispute application. Vendors have up to 8 days to resolve any dispute you may open. If both parties agree on full refund, then G5Mart will issue you full refund once you return the items back to the vendor's store. Because, your money in an escrow account, you are protected under our Buyer Protection Policy.

We highly recommend vendors and buyers to come up to a mutual agreement to resolve any dispute. However, if an agreement could not be found between the buyer and the vendor within the allotted time, and the dispute has escalated, it is up to you (buyer) to request G5Mart to step in to help resolve the dispute.

Secure Payments

Your payment information is encrypted and securely processed, and is not submitted to vendors.